Privacy policy

Effective Date: May 2023

Welcome to the EWE website. We value your privacy and are committed to protecting your personal data. This Privacy Policy is designed to explain how we collect, use, share, and safeguard your personal data and your rights in connection with this data.

Data Collection

We may collect the following types of personal data:

Registration Information:

When you register as a member or create an account with us, we may collect your name, email address, contact information, and account credentials.

- First Name
- Last Name
- Email Address
- Telephone Country Code
- Mobile
- Nationality
- When would you like to start studying
- Course you are interested in
- City of Residence
- Current Year Level

Automatically Collected Information:

When you visit our website, we may automatically collect information about your computer and browsing behavior, including browser type, visit date and time, and the pages you access.

Interaction Information:

When you interact with our website, such as submitting queries, comments, participating in surveys or contests, we may collect the information you provide.

The legal foundation for the collection and processing of your personal information:

EWE are using Consent to collect your personal data to RTO system student service.
This means you have provided us with your consent, and you can withdraw it at any time and we will stop student service to you.
You can contact us at ewe@sace-edu.com any time to request us stop.

Notifications and Communication:

We may send you notifications, updates, and promotional information related to our services.

Service Improvement:

We will analyze your personal data to enhance our website, and services to provide a better user experience.

Customer Support:

We may use your information to respond to your inquiries, requests, or complaints and provide customer support.

Data retention period

We have implemented a comprehensive records management program, and all records, whether in paper or electronic format, must be handled in compliance with its security measures and disposal procedures.
Your personal data collected for student services purposes will be kept for 3 years, at which time it will be securely deleted.
However, as confirmed in this privacy statement, if you wish to stop receiving student services, email us and EWE will stop providing student services to you.

Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with the following types of third parties:

Partners:

To provide our services, we may share necessary information with our partners. These partners will process your data according to our instructions and privacy policy.

Legal Requirements:

We may share your data as required by applicable laws, court orders, or legal processes.

Data Protection Measures

We employ appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security measures to ensure data security.

Your Rights over your Personal Data

If you live in Australia, you have the right to:
Request anonymity and pseudonymity
Request for information not to be used for marketing purposes.
Access and review personal data we hold about you.
Rectify/correct any inaccurate personal information we hold about you.

Getting in Touch with Your Regulatory Authority

If you have any concerns regarding EWE's handling of your personal data and wish to file a complaint, we kindly request that you initially contact us at
ewe@sace-edu.com
Regulatory bodies, regardless of their location, generally prefer that EWE makes an effort to resolve any issues with you before you escalate matters to them.
However, if you believe that your complaint has not been adequately addressed by EWE, the regulatory authorities are readily available to address your concerns. EWE is fully committed to the transparent and open management of your personal data and values the insights of regulatory bodies.
Should you be unsure about the relevant regulatory authority in your country, you can easily locate their contact information through a quick online search. Alternatively, please feel free to reach out to our privacy team for guidance; they are more than willing to assist you.
Australia
Australian Information Commissioner (OAIC)
Telephone +61 1300 363 992
Website: www.oaic.gov.au